Shipping policy

Shipping Policy

At Pelvictrain, your satisfaction and privacy are our top priorities. We are committed to delivering your Pulse Magnet Pelvic System safely, discreetly, and efficiently to your doorstep.

1. 🚚 Free Shipping on All Orders

We are pleased to offer Complimentary Standard Shipping on all orders. We believe that investing in your health is a significant commitment, and it shouldn't come with hidden fees or extra shipping costs.

2. 🔒 Discreet Packaging & Privacy

We understand that your privacy is paramount. You can order with complete confidence knowing that:

  • Plain Packaging: All orders are shipped in plain, unbranded boxes.

  • Neutral Sender: The shipping label will simply display "Fulfillment Center" as the sender.

  • No Content Description: There are no logos, images, or descriptions on the outside of the box.

  • Secure Delivery: Suitable for delivery to both home and office addresses.

3. ⏳ Order Processing Time

  • Processing Window: Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).

  • Same-Day Cut-off: Orders placed before 2:00 PM (CST) will typically be processed and shipped the same day.

  • Tracking: Once your order leaves our facility, you will immediately receive a confirmation email containing your tracking number.

4. 🌍 Delivery Estimates

We partner with premium carriers (UPS, FedEx, or DHL) to ensure your device arrives safely and on time.

Destination Estimated Delivery Time
United States 3 - 7 Business Days
International 20 - 30 Business Days (Subject to customs clearance)

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order.

5. ✍️ Signature Required

Important for your security: Due to the high value of the product, a signature is required upon delivery.

This ensures the package is safely handed directly to you and prevents theft. Please ensure someone is available at the shipping address to sign for the package.

6. ✈️ International Shipping & Duties

We ship globally. However, for orders outside the United States, please be aware:

  • Duties & Taxes: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country.

  • Responsibility: These additional fees are the sole responsibility of the recipient. Pelvictrain has no control over these charges and cannot predict what they may be.

7. 🛡️ Damaged or Lost Packages

We fully insure all shipments for your peace of mind.

  • Damaged upon Arrival: Please inspect the packaging immediately upon delivery. If the device appears damaged, contact us at [pelvictrain@outlook.com] with photos of the box and product.

  • Lost in Transit: If your tracking shows "Delivered" but you have not received the package:

    1. Check with family members or neighbors.

    2. Contact us within 48 hours so we can file a formal claim with the carrier.

8. 📞 Contact Us

If you have specific shipping requests or questions regarding your order status, our support team is here to help.