Privacy Policy

Information from Other Sources

To improve our service and provide a more personalized experience, we may receive information about you from other sources (such as updated delivery and address information from our carriers) and add it to our account records. This helps us ensure that your FY-6106 system is delivered accurately and that our support team can reach you effectively.

What About Cookies?

• Purpose: Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your browser. They allow us to provide essential features such as 1-Click purchasing, personalized advertisements, and the ability to remember items in your Shopping Cart between visits.

• Management: The "Help" feature on most browsers will guide you on how to prevent your browser from accepting new cookies or how to disable them altogether.

• Note: Because cookies allow you to take advantage of PelvicTrain’s essential features—such as staying signed in to track your order—we recommend leaving them turned on. If you block cookies, you may not be able to proceed to Checkout or access certain account-restricted areas.

Does PelvicTrain Share the Information It Receives?

Customer privacy is fundamental to our business. We are not in the business of selling your personal information to others. We share customer information only as described below:

• Third-Party Service Providers: We employ other companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages (via carriers like UPS/FedEx), sending emails, analyzing data, processing credit card payments, and providing customer service. These providers have access to the information needed to perform their functions but are strictly prohibited from using it for any other purpose.

• Business Transfers: As we continue to develop our business, we might merge with or be acquired by another company. In such transactions, customer information is generally one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.

• Legal Protection: We release account and personal information when we believe it is necessary to comply with the law, enforce our Terms & Conditions, or protect the rights, property, or safety of PelvicTrain, our users, or others. This includes exchanging information with organizations for fraud protection.

• With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share that information.

How Secure Is My Information?

We implement rigorous physical, technical, and administrative security measures to protect your data:

• Limited Access: We grant access to your personal information only to employees who require it to perform a specific job (e.g., our Chicago-area technical support team).

• Encryption: We work only with third-party payment processors (like PayPal and major credit card gateways) that adhere to the highest industry standards for data encryption.

• Your Responsibility: It is important to protect against unauthorized access to your password and computer. Always sign off when finished using a shared computer.

What Choices Do I Have?

• Limited Provision: You can always choose not to provide information, though it may be required to make a purchase or use the PelvicTrain site features.

• Updates: You can add or update your account information at any time. When you update information, we usually keep a copy of the prior version for our records.

• Opt-Out: If you do not want to receive marketing emails from us, please adjust your customer communication preferences or click "Unsubscribe" in any email we send.

For Individuals in the European Union (GDPR Rights):

If you are located in the EU, you have specific rights regarding your data, including the right to request:

• Access to the personal data we hold about you.

• The rectification or erasure of your personal data.

• The restriction or blocking of data processing.

• Data portability (transferring your data to another service).

• Withdrawal of previously given consent.

To exercise these rights, please contact us at support@pelvictrain.com.

Children’s Privacy

PelvicTrain does not sell products for purchase by children. If you are under 18, you may use our website only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13.

Revisions and Updates

Our business changes constantly, and our Privacy Policy will evolve accordingly. We encourage you to check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information we have about you and your account. We stand behind our promises and will never materially change our policies to make them less protective of customer information collected in the past without your consent.

Contact Us

If you have any questions or concerns about your privacy at PelvicTrain, please contact our team with a thorough description of your inquiry.

Email: support@pelvictrain.com

Please include your name and order number (if applicable) in your correspondence so we can respond to your inquiry in a timely manner.